Return Policy for Easy Heating Cooling

Effective Date:2/1/25

 

Introduction

At Easy Heating Cooling, a branch of Project Climate Tech, we are committed to customer satisfaction. This Return Policy outlines the terms and conditions for returning HVAC products purchased from us. Please read the policy carefully to understand your rights and responsibilities.

 

Eligibility for Returns

1. Product Condition

   • Products must be unused, uninstalled, and in their original packaging to be eligible for return.

   • Items that have been installed, used, or damaged after delivery are not eligible for return.

2. Return Window

   • Returns are accepted within 30 days of the delivery date.

3. Non-Returnable Items

   • Custom or special-order HVAC units.

   • Opened accessories or parts, unless defective.

   • Items marked as “Final Sale” at the time of purchase.

 

Return Process

1. Initiating a Return

   • Contact our customer service team at [Insert Email/Phone Number] within the return window to request a Return Merchandise Authorization (RMA) number.

   • Provide your order number, proof of purchase, and reason for the return.

2. Shipping the Return

   • Customers are responsible for return shipping costs unless the product is defective or was delivered incorrectly.

   • Ship the item using a trackable method to the address provided by our team.

   • Ensure the product is securely packaged to prevent damage during transit.

3. Inspection and Approval

   • Once the return is received, our team will inspect the product to ensure it meets the eligibility criteria.

   • Approved returns will be processed for a refund or store credit, depending on your preference.

 

Refunds

1. Processing Time

   • Refunds are processed within 7–10 business days after the returned item is inspected and approved.

2. Restocking Fee

   • A 15% restocking fee may apply to non-defective items. This fee will be deducted from the refund amount.

3. Refund Method

   • Refunds will be issued to the original payment method used at the time of purchase. For cash payments, refunds will be issued via check or store credit.

 

Defective or Damaged Items

1. Reporting Damage

   • If your product arrives damaged or defective, contact us immediately at [Insert Email/Phone Number] within 48 hours of delivery.

   • Provide photos of the damage and a detailed description of the issue.

2. Resolution Options

   • We will arrange for a replacement, repair, or refund at no additional cost to you, depending on the situation.

 

Cancellations

1. Product Orders

   • Orders can be canceled prior to shipping without penalty.

   • If the item has already shipped, cancellation will be treated as a return and subject to the terms outlined above.

2. Installation Services

   • Installation appointments must be canceled or rescheduled at least 48 hours in advance to avoid cancellation fees.

 

Contact Information

If you have any questions or need assistance with a return, please contact us:

Easy Heating Cooling
Email: N/A
Phone: 855-556-3279

 

This Return Policy is designed to ensure transparency and fairness while addressing your needs as a valued customer. Thank you for choosing Easy Heating Cooling!

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